Premier Paws Policies

1 / Rabies Requirement Policy: The State of Tennessee requires that Dogs and Cats “over the age of 6 months" be currently vaccinated against rabies.

We ask that all dogs have rabies shot unless they are over the age of 10 or under the age of 6 months.
Puppies must have their first round of shots before they can be groomed. All shots are needed in order for the dogs to be able enjoy playtime.
If the rabies shot is found to be expired, the client will have to be rescheduled.
Pets cannot be groomed within 24 hours of the rabies shot administration as some dogs may have reactions to shots.
Click here to learn about Tennessee Rabies Law

2 / Flea Policy: If fleas are found on your pet, we will automatically give it a flea treatment and add an additional charge to your service.

3 / Worms Policy: If worms are found on your pet, we will stop the service and call you for pick up. We cannot continue the service and require immediate pick up.

4 / Puppies Policy: For a puppy's first grooming appointment, they will be given a Puppy Introduction Groom ($50) that includes nail filing, designed to ease them into the world of grooming. After their first introduction groom, puppies under 5 months will be given regularly priced Mini Grooms to allow ample time for their adult coat to develop before clipping. Their first Full Groom would be experienced at 5 months under normal pricing.

5 / Dematting Policy: If the pets are matted, we will charge a dematting fee of $1 per minute after 15 minutes in addition to the grooming price. Example: If it takes 45 minutes total to dematt then you will be charged 30 dollars in addition to the groom price. Dematting includes shaving as well as brushing. Shaving will be at the groomer’s discretion. Groomers will need to set a timer from the start of the preshave, or brushing off the dog and stop the timer at the end of brushing the dog. Take that time and subtract 15 minutes. That total will be the amount of dematting charges.

6 / Redo Policy: If a client is not happy with a groom and request a redo: we can do them free of charge for the first week after the client has been here. If clients request a redo after the first week of the initial groom then clients must pay for a bath. If they call after two weeks they will be charged a full grooming price.

7 / Cancellation Policy: All clients will need to give us a 24 hour notice for cancellations or they will be charged $25 on their next visit.

8 / Late Policy: If it is past 15 minutes past the appointment time, the client will be charged a late fee of $12. If 30 minutes pass, clients are considered a no-call no-show and will be charged the $25 cancellation fee.

9 / Pickup Policy: Clients will need to pick their dogs up within an hour of receiving the pickup text. If the client is over an hour late to pickup, a $15 daycare fee will be applied to the groom. If the client is 15 minutes late after the salon closes, they will be charged a $15 daycare fee. An additional $15 is added every 30 minutes they are late. Example #1: Fluffy gets picked up at 6:30pm. They would be charged $15 for being late. Example #2: Fluffy gets picked up at 7pm. They would be charged $30 for being late.

10 / Daycare Policy: A $15 daycare fee will be added if completed pets have not been picked up an hour after system shows a text was sent that his/her groom has been completed.