Premier Paws Policies
1 / Rabies Requirement Policy: The State of Tennessee requires that Dogs and Cats “over the age of 6 months" be currently vaccinated against rabies.
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We require that all dogs entering the salon have the rabies shot unless they are over the age of 10 or under the age of 6 months. This includes walk-in services.
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Puppies must have their first round of shots before they can be groomed. All shots are needed in order for the dogs to be able enjoy playtime.
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If the rabies shot is found to be expired, the client will have to be rescheduled and a reschedule fee is applied to the account.
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Pets cannot be groomed within 24 hours of the rabies shot administration as some dogs may have reactions to shots and experienced increased stress.
2 / Flea Policy: If fleas are found on your pet, we will automatically give it a flea treatment and add an additional charge to your service.
3 / Worms Policy: If worms are found on your pet, we will stop the service and call you for pick up. We cannot continue the service and require immediate pick up.
4 / Puppies Policy: For a puppy's first grooming appointment, they will be given a Puppy Introduction Groom ($50) that includes nail filing, designed to ease them into the world of grooming. After their first introduction groom, puppies under 5 months will be given regularly priced Mini Grooms to allow ample time for their adult coat to develop before clipping. Their first Full Groom would be experienced at 5 months under normal pricing.
5 / Dematting Policy: 15 minutes of brushing is included free in our bath and groom services. If the pet is matted, a dematting fee of $1 per minute after 15 minutes is added to the total grooming price. Example: If it takes 45 minutes total to demat, then $30 is added to the groom price. Dematting includes shaving as well as brushing. Shaving will be at the groomer’s discretion. A timer is set from the start of the preshave or brushing of the dog's coat, and stopped once all matting is removed.
6 / Redo Policy: If a client is not happy with a groom and request a redo: we can do them free of charge for the first week after the client has been here. If clients request a redo after the first week of the initial groom then clients must pay for a bath. If they call after two weeks they will be charged a full grooming price.
7 / Cancellation Policy: All clients will need to give us a 24 hour notice for cancellations or they will be charged $25 on their next visit.
8 / Late Policy: If it is past 15 minutes past the appointment time, the client will be charged a late fee of $12. If 30 minutes pass, clients are considered a no-call no-show and will be charged the $25 cancellation fee.
9 / Pickup Policy: Clients will need to pick their dogs up within an hour of receiving the pickup text. If the client is over an hour late to pickup, a $15 daycare fee will be applied to the groom. If the client is 15 minutes late after the salon closes, they will be charged a $15 daycare fee. An additional $15 is added every 30 minutes they are late. Example #1: Fluffy gets picked up at 6:30pm. They would be charged $15 for being late. Example #2: Fluffy gets picked up at 7pm. They would be charged $30 for being late.
10 / Daycare Policy: A $15 daycare fee will be added if completed pets have not been picked up an hour after system shows a text was sent that his/her groom has been completed.